STARTING YOUR ASSIGNMENT

 
 

What to Wear

The dress code for Assurant is Business Casual

Appropriate business casual dress typically includes:

Job Descriptions

1. Call supervisor at Assurant 

To avoid any delay in your message being communicated you will want to contact both your supervisor at Assurant and the Manpower Attendance line at 855.407.7800

Although MP is your employer your supervisor at Assurant is expecting on the job so you should give them a heads up as soon as possible that you will  be late/ unable to report. 

GIVE advance notice if you know that you will need to miss any work in the future. The sooner you let both Assurant and Manpower, know the better! 

Attendance Guidelines

Connect with your supervisor on your first day and obtain the contact information you need in case you have to miss any work. 

PROVIDE any documentation to both Manpower and Assurant you have regarding your absence. 

i.e: Doctor’s NoteCourt summonings etc.. 

2. Call the Manpower Attendance Line

By contacting both your supervisor and MP this will insure your message is received and communicated prior to the start of your shift. 

Attendance Line

ASSURANT'S EXPECTATION is that you will not miss any work during the training period as those training days are crucial learning days.

Attendance Policy

Assurant relies heavily the attendance of their workers. Any missed time may result in disciplinary action, and frequent absences may result in your assignment ending early. Assurant’s expectation is that you will not miss any work during the training period because those are the crucial learning days. However, if an emergency comes up and you are running late or have to miss work, be sure to do the following:

 

Requesting Time Off

When requesting time off you will want to give notice to both your Supervisor at Assurant and Manpower. We recommend you connect with your Supervisor for the expectations when requesting off. Please remember a request is always a request and Manpower can not guarantee approval. All time off must be approved by your supervisor. 

Update your W4/State Tax Form

If you did not complete your W4/State Tax Form during the onboarding process you will want to login to your Manpower Account to update your information in the Secure Self Service Tab.

Please note if your information is not updated, Manpower will automatically select zero exemptions, however, you can change this information at anytime. 

Find out how to update your State Tax Form here.

 
 
  • Slacks, Khakis or Corduroy pants

  • Dress Shirt or Blouse

  • Open-Collar or Polo Shirt

  • Optional Tie or Seasonal Sport Coat

  • Tailored Blazer

  • Dress or Skirt at knee-length or below

  • Knit Shirt or Sweater

  • Loafers or dress shoes

  • Casual flat shoes 

  • Dressy type sandals 

Customer Care Specialist

Loss Drafts Specialist

Customer Care Specialist

Customer Care Specialist

Acts as primary customer service agent in processing or responding to basic customer requests, inquiries and/or orders.

  • Research/resolve loan level inquires as it relates to inbound/outbound call activity.

  • More experienced associates will be involved in root cause analysis of more complex inquiries.

  • Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss.

  • More experienced associates will handle escalated calls.

  • Initially works in a single client /functional environment due to limited knowledge and skill set.

  • More experienced associates will work in a multi-client or multi-functional environment.

 

Loss Drafts Specialist

  • This position does not deal with physically handling checks, only being knowledgeable of the check process.

  • Phones calls should be handled in a timely manner and/or the specialist will need to determine if a call should be referred to management.

  • Responsible for processing documents, reviewing claims, working loss drafts queues, etc., while following proper procedures.

  • Responding to incoming telephone calls related to property damage claims.

  • These calls may come from the actual homeowner, contractor, or other parties, and care must be given to ensure that appropriate information is only given to authorized parties.

  • Placing outgoing telephone calls, as needed, to obtain missing documentation, provide progress updates, etc.